Dealerships • Auto Sales & Service • Voice-first • Urgent Call Capture

AI Receptionist + Scheduling for Auto Dealerships—with Urgent Call Capture.

Convert calls into booked appointments—even when your team is with customers or after hours. The AI answers from your knowledge base, qualifies the lead, and escalates urgent callers with a YES/NO transfer to your sales or service team.

  • Urgency triage up front so your highest-value calls get priority.
  • Owner control reply YES/NO to the AI's dedicated number to transfer live or book instead.
  • Scheduling automation book test drives, service appointments, and follow-ups automatically.

$199 one-time setup • $299/mo subscription (month-to-month, cancel anytime) • Unlimited customer‑initiated conversations + SMS reminders • Optional voice line available

3–4
Rings first
YES/NO
Transfer control
24/7
After-hours
DFY
Setup included
Dealership call example
UrgentOwner AlertBook if no reply

Example conversation

Thank you for calling ABC Auto Group Service Department. How may I assist you today?
Hi, I need to bring my car in for an oil change and a tire rotation.
I can certainly help you get scheduled for that maintenance. Would you like to book an appointment for this week?
Yes, preferably Thursday morning if you have openings.
Let me check our service advisor availability for Thursday morning. May I get your first and last name please?
Kevin O'Connor
Thank you, Kevin. While I'm looking that up, can you confirm the Year, Make, and Model of your vehicle?
Your receptionist keeps the customer on the line by asking and answering questions while you decide if you want to take the call. You receive a text message with the customers’ name and urgent matter so you can decide if you want to take the call.

Urgent scenarios for Auto Dealerships

These are the calls you don't want going to voicemail—especially during busy hours.

Top "urgent" callers

  • Hot lead ready to buy / test drive today
  • Customer with trade-in arriving same day
  • Service emergency (car won't start, warning light)
  • Financing question holding up a deal

The AI uses these scenarios to decide when to trigger Urgent Call Capture.

What Urgent Call Capture does

When the caller confirms it's urgent, the AI collects name + request, texts you a short summary, and asks if you want the call transferred now. If you reply NO—or don't respond—it books the next available appointment.

Step 1

AI asks urgency question early in the call.

Step 2

If urgent: text manager summary from the AI's dedicated number.

Step 3

Manager replies YES to transfer live; NO to book instead.

Step 4

If no reply: AI books automatically (your rules).

Trade-specific intake questions

Your AI desk asks the right questions so your team is prepared—or decides to take the call live.

Sales intake questions

  • Are you looking for new or pre-owned?
  • What vehicle are you interested in?
  • Do you have a trade-in?
  • Are you pre-approved for financing?
  • Best callback number

Common caller questions

  • Is [vehicle] still available?
  • What's the out-the-door price?
  • Do you offer financing?
  • What are your service hours?

Department routing

Route to sales, service, parts, or finance based on caller intent.

Scheduling rules

Test drive slots, service bay availability, and sales appointment windows—defined by you.

How it works for Auto Dealerships

We build your knowledge base and scripts, configure call routing, connect your calendar, and go live—then tune it based on real conversations.

Step-by-step
1

Knowledge base

inventory highlights, pricing, hours, financing, service offerings.

2

Routing

after 3–4 rings, instantly, or instead of voicemail.

3

Urgent Call Capture

YES/NO transfer via the AI's dedicated number.

4

Go live + optimize

refine scripts/guardrails to improve appointment rate.

Best-fit

Ideal for dealerships where staff is busy with walk-ins and test drives—but missing calls means losing sales to competitors who answer first.

We can also add SMS follow-ups, website chat, and IG/FB DMs if you want more coverage.

Voice + SMSOwner ControlAuto-booking
Pricing
Trusted Integrations

Innovative AI partnered with industry leaders

Seamlessly integrated with the platforms you already use and trust

Cox Automotive
Xtime
VinSolutions
Fortellis
Proven Results

Already working with Auto Gallery Ford

Hear it yourself from the team at Auto Gallery Ford

Video 1

Auto Gallery Ford

Manager Testimonial

Video 2

Auto Gallery Ford

Telling About Innovative AI

40%
More Appointments
24/7
AI Coverage
< 30s
Response Time

Ready to see similar results for your dealership?

Guardrails

Ensure safe, reliable AI behavior with built-in rules, validations, and controlled responses.

Knowledge base

You approve what the AI can say (inventory, pricing, policies). It answers from that source of truth.

Escalation rules

Define when to transfer, notify, or book—so you stay in control.

Transcript tuning

We review real conversations and tighten scripts for better conversion.

Manager alerts

Dedicated AI number so urgent lead alerts are clearly separated from personal messages.

Ecosystem Integrations

Seamlessly connected with your tools

We play nice with everyone. Sync your data across the most popular CRM, marketing, and calendar platforms.

31
Google Calendar
C
Cal.com
HubSpot
Zoho CRM
Instagram
Messenger
Cox Automotive
Cox Automotive
Xtime
Xtime
VinSolutions
VinSolutions
Fortellis
Fortellis
31
Google Calendar
C
Cal.com
HubSpot
Zoho CRM
Instagram
Messenger
Cox Automotive
Cox Automotive
Xtime
Xtime
VinSolutions
VinSolutions
Fortellis
Fortellis
FAQ

Frequently Asked Questions

Answers to common Auto Dealership objections.

Demo

See it handle a real inquiry end-to-end

Watch a 60-second demo of the AI handling a dealership call, qualifying the lead, and capturing the appointment.

How it works