AI Receptionist + Scheduling for Appliance Repair—with Urgent Call Capture.
Convert calls into booked jobs—even when you're on-site, driving, or after hours. The AI answers from your knowledge base, qualifies the issue, and escalates urgent callers with a YES/NO transfer to your phone.
- Urgency triage up front so your highest-value calls get priority.
- Owner control reply YES/NO to the AI's dedicated number to transfer live or book instead.
- Scheduling automation book, reschedule, cancel, confirm, and remind automatically.
$199 one-time setup • $299/mo subscription (month-to-month, cancel anytime) • Unlimited customer‑initiated conversations + SMS reminders • Optional voice line available
Example conversation
Urgent scenarios for Appliance Repair
These are the calls you don't want going to voicemail—especially after hours.
Top "urgent" callers
- Refrigerator not cooling / food spoiling
- Washing machine leaking / flooding
- Gas smell from stove or dryer
- Oven not working before holiday / event
The AI uses these scenarios to decide when to trigger Urgent Call Capture.
What Urgent Call Capture does
When the caller confirms it's urgent, the AI collects name + issue, texts you a short summary, and asks if you want the call transferred now. If you reply NO—or don't respond—it books the next available appointment.
AI asks urgency question early in the call.
If urgent: text owner summary from the AI's dedicated number.
Owner replies YES to transfer live; NO to book instead.
If no reply: AI books automatically (your rules).
Trade-specific intake questions
Your AI desk asks the right questions so you show up prepared—or decide to take the call live.
Intake questions
- What appliance is having the issue?
- What's it doing (or not doing)?
- Brand and model if known?
- Any error codes displayed?
- Address + best callback number
Common caller questions
- Do you repair [brand]?
- What's your diagnostic fee?
- Is the fee waived if I do the repair?
- How soon can you come out?
Service area rules
Confirm zip code/city and route to the right coverage area or tech.
Scheduling rules
Durations, buffers, after-hours booking windows, and emergency escalation behavior—defined by you.
How it works for Appliance Repair
We build your knowledge base and scripts, configure call routing, connect your calendar, and go live—then tune it based on real conversations.
Knowledge base
services, pricing, brands serviced, service area, hours, policies.
Routing
after 3–4 rings, instantly, or instead of voicemail.
Urgent Call Capture
YES/NO transfer via the AI's dedicated number.
Go live + optimize
refine scripts/guardrails to improve booking rate.
Best-fit
Ideal for appliance repair businesses where the owner or a small team cannot answer every call—but missing urgent calls means lost revenue and spoiled food for customers.
We can also add SMS follow-ups, website chat, and IG/FB DMs if you want more coverage.
Guardrails
Ensure safe, reliable AI behavior with built-in rules, validations, and controlled responses.
Knowledge base
You approve what the AI can say (services, pricing, brands, policies). It answers from that source of truth.
Escalation rules
Define when to transfer, notify, or book—so you stay in control.
Transcript tuning
We review real conversations and tighten scripts for better conversion.
Owner alerts
Dedicated AI number so urgent lead alerts are clearly separated from personal messages.
Seamlessly connected with your tools
We play nice with everyone. Sync your data across the most popular CRM, marketing, and calendar platforms.
Urgent Call Capture Pricing
Transparent, team-based pricing for home service contractors. Start with a one-time setup, then pick the tier that fits your crew.
Done-for-You Launch
One-time • per location
- Full knowledge-base build for your trade
- Channel + calendar integration
- Scripts + escalation rules
- Branded Urgent Call Capture configuration
Urgent Call Capture — Small Teams
1–2 team members • Cancel anytime
- Phone + SMS urgent call capture
- Deep knowledge base (services, pricing, service areas)
- Booking + reschedule + cancel + confirm
- SMS reminders & follow-ups
- Customer portal with transcripts
Urgent Call Capture — Medium Teams
Tiered by team size • Cancel anytime
- Everything in Small Teams
- Multi-technician routing & dispatch logic
- Priority escalation rules
- Extended service-area coverage
- Dedicated onboarding support
Urgent Call Capture — Large Teams
Medium to large operations • By appointment
- Everything in Medium Teams
- Custom integrations & workflows
- Volume-based pricing
- Dedicated account manager
- Multi-location support
We'll recommend the right tier based on your team size and call volume.
Frequently Asked Questions
Answers to common Appliance Repair objections.
See it handle a real inquiry end-to-end
Watch a 60-second demo of the AI handling an urgent appliance repair call, qualifying the request, and capturing the job.