Standard
Receptionist
The Standard Receptionist delivers reliable, bilingual call coverage that scales to 10+ callers, powered by your knowledge base for accurate, professional responses.
Key Capabilities
24/7 Live Call Answering
- Always-on coverage so important calls are answered day or night.
Scales to 10+ Callers
- Handles 10+ customers simultaneously without delays.
Knowledge-Base Powered
- Full access to your company knowledge base for accurate, brand-safe responses.
Bilingual Support
- English & Spanish call handling included.
What You Get
Professional greeting and call triage
Every caller is welcomed with a polished, professional greeting and routed according to your preferences to the correct department or individual.
Basic intake and appointment routing
Capture essential caller information, book or reschedule appointments, and ensure that calls are efficiently directed to the right team member.
On-brand answers powered by your knowledge base
Our receptionists use your company's approved knowledge base to provide accurate answers, keeping every interaction consistent with your brand voice.
Call summaries delivered to your preferred system
After each interaction, detailed call summaries are documented and sent to your CRM, email, or designated platform for full visibility and follow-up.
Our Onboarding Process
Kickoff
Define goals, call flows, and knowledge sources. Confirm who gets notified and how.
Build
Configure call routes, connect knowledge base, and set escalation rules.
Quality Assurance
Test call flows, validate responses, and refine edge cases before go-live.
Go-Live & Monitor
Launch with live monitoring and weekly optimization.
FAQs
Does the Standard Receptionist handle SMS, social, or email?
No. This product focuses exclusively on live call answering. There is no SMS, texting or emailing capability.
How does it use our knowledge base?
We securely connect the receptionist to your approved knowledge base content (e.g., FAQs, product/service details, hours, locations) for accurate, on-brand responses.
Is it available 24/7?
Yes. Round-the-clock live call coverage is included to ensure you never miss an opportunity.
What languages are supported?
English and Spanish are fully supported for call handling.
Ready to Elevate Conversions?
Kickoff starts with a 30-minute mapping session—goals, channels, data, and guardrails. We launch your agent in days, along with a dedicated dashboard with your agent data.